Returns and refunds

The 60-day window

You can cancel your order within 60 days of receiving it, without giving a reason. That is our own policy and it sits on top of the 14 days the law requires.

We refund within 14 days of the goods reaching us, to the payment method you used. There is no restocking fee.

Condition of the goods

To be eligible for a return under the 60-day policy:

• The goods must be unused and in a resaleable condition.
• They must be in their original packaging — please keep the boxes until you are sure.
• The return must be started within 60 days of delivery.

Getting it back to us

You are responsible for the cost and risk of returning the goods. Send them to: F.A.O. Desko, 2 Provident Place, Empson Road, Peterborough PE1 5UU.

A desk is bulky, so use an insured, trackable service — we cannot refund goods that are lost or damaged on the way back, and we cannot issue a refund without receiving them or proof of delivery to us.

If you would rather we collected it, we can usually arrange that at cost. Contact us for a quote before you book anything yourself.

Your statutory rights

Under the Consumer Contracts Regulations you have 14 days from delivery to cancel an online order and a further 14 days to send it back. Within that statutory window you may handle the goods as you would in a shop to check they work — though we may reduce the refund if they are handled beyond that.

Our 60-day policy is in addition to those rights and does not replace them. Nothing here affects your rights under the Consumer Rights Act if an item is faulty, not as described, or not fit for purpose.

Faulty or damaged goods

This is different from changing your mind, and the conditions above do not apply. If something arrives damaged or fails in use, contact us with your order number and a photo or short video.

We take responsibility for damage in transit — keep the packaging and the damaged parts as evidence for the carrier claim. In most cases we send the replacement part rather than asking you to return the whole desk.

How to start a return

Email info@desko.co.uk or call 01733 300518 with your order number and a clear statement that you want to cancel. We will confirm the return address and, if you want it, a collection quote.