Delivery

How your desk arrives

Orders placed by 1pm are dispatched the same day for next-working-day delivery. Orders after 1pm go out the next working day.

How it travels depends on the size. A 120 cm desk, a frame on its own and accessories go by tracked courier — a complete desk as two parcels, the frame and the desktop. They usually arrive together, but they can be delivered a few hours apart or occasionally on consecutive days; if only one has arrived by the end of the next working day, contact us and we will chase it.

A 140 or 160 cm desk is too big for a parcel network, so it travels on one pallet by tail-lift lorry. Pallet deliveries are made to ground level at your address — the driver does not carry the desk inside or upstairs, so have a second pair of hands ready.

Free delivery — where it applies

Free delivery applies to orders over £50 going to these postcode areas. Enter your postcode at checkout and it will tell you which rate applies before you pay.

• Postcode areas: AL, BA, BB, BD, BF, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DG, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FK, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, KY, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO.
• Birmingham, district by district: B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, B13, B14, B15, B16, B17, B18, B19, B20, B21, B23, B24, B25, B26, B27, B28, B29, B30, B31, B32, B33, B34, B35, B36, B37, B38, B40, B42, B43, B44, B45, B46, B47, B48, B49, B50, B60, B61, B62, B63, B64, B65, B66, B67, B68, B69, B70, B71, B72, B73, B74, B75, B76, B77, B78, B79, B80, B90, B91, B92, B93, B94, B95, B96, B97, B98.
• Paisley and mainland Renfrewshire: PA1, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PA10, PA11, PA12, PA13, PA14, PA15, PA16, PA17, PA18, PA19. PA20 and above are Bute, the Argyll coast and the Argyll islands, which we quote individually.
• Portsmouth and West Sussex: PO1, PO2, PO3, PO4, PO5, PO6, PO7, PO8, PO9, PO10, PO11, PO12, PO13, PO14, PO15, PO16, PO17, PO18, PO19, PO20, PO21, PO22. PO30–PO41 is the Isle of Wight and carries the surcharge.
• Ayrshire: KA1, KA2, KA3, KA4, KA5, KA6, KA7, KA8, KA9, KA10, KA11, KA12, KA13, KA14, KA15, KA16, KA17, KA18, KA19, KA20, KA21, KA22, KA23, KA24, KA25, KA26, KA29, KA30. KA27 and KA28 are Arran and Cumbrae, which we quote individually.

Where a surcharge applies

Free delivery does not cover Northern Ireland, Aberdeen and the Scottish Highlands, or the Isle of Wight. We still deliver to all of them: a flat £95 carrier surcharge is added at checkout, and you see it in the total before you pay rather than in an email afterwards. These areas travel on a 2–3 working day service rather than next-day.

We do not deliver to the Republic of Ireland or to any address outside the United Kingdom.

Islands we quote individually

Our carrier prices deliveries to the Scottish islands (including Skye, Arran, Bute, Orkney, Shetland and the Western Isles), the Isle of Man, Jersey, Guernsey and the Isles of Scilly one delivery at a time, so we can't show a fixed price at checkout. Email info@desko.co.uk or call 01733 300518 with your postcode and what you'd like, and we'll reply with a delivered price and an expected delivery date before you pay anything. Collection from Peterborough is open to everyone.

• Postcode areas: HS, ZE, IM, JE, GY.
• Districts: IV40–IV56 (Skye and Lochalsh), KW15–KW17 (Orkney), PA20–PA38 (Bute and the Argyll coast), PA41–PA49 (the Argyll islands), PA60–PA78 (the Argyll islands), PA80 (the Argyll islands), PH42–PH44 (the Small Isles), KA27–KA28 (Arran and Cumbrae), TR21–TR25 (the Isles of Scilly).

Options at checkout

Two ways to receive your desk.

• Standard delivery — free on orders over £50 to the postcode areas above, next working day — by tracked courier for 120 cm desks and frames, on a pallet for 140 and 160 cm desks. £9.99 under £50, and £95 to the surcharge areas. Island postcodes are quoted individually.
• Collection — Monday to Saturday from our Peterborough warehouse, with £50 off each complete desk and £25 off each frame. We confirm your slot and the address by email; bring a car with folding seats.

Assembly

Assembly takes about 30 minutes and every tool you need is in the box — pre-drilled top, six bolts, a plain-English manual, and a film of the whole build on the product page. One person can do it; two make it easy.

Checking your delivery

Someone needs to be at the delivery address to receive the desk. We strongly recommend unpacking and checking it before you sign. If anything is damaged, write it on the delivery note and tell us straight away, on 01733 300518 or at info@desko.co.uk.

Signing a clean delivery note records that the goods arrived in good condition, which makes a later transit-damage claim harder for both of us to win with the carrier. Keep the packaging and the damaged parts until any claim is settled — the carrier needs them as evidence.

In most cases we ship the replacement part rather than asking you to send the whole desk back. None of this affects your rights under the Consumer Rights Act if goods are faulty or not as described.

Failed and re-arranged deliveries

Free delivery covers one delivery attempt to the address you give us. If a booked delivery fails because the address or contact details were wrong, because the driver could not get access, or because nobody was there, the carrier charges us for the failed attempt and we pass that on at cost. The same applies if a confirmed delivery date is changed or cancelled without telling us in advance.

These charges are billed separately, at the carrier's published rates. Tell us as early as you can if a date no longer works — a phone call before the van is loaded costs nothing.

Cancelling an order in transit

If you cancel after the desk has left us, the carrier charges a return-to-sender fee and we pass it on at cost. Contact us by email or phone and we will tell you the exact figure before anything is charged.

This is separate from your 60-day returns and your statutory cancellation rights — see the returns page.