Delivery Policy
Company Information
– Trading Name: Desko
– Website: https://desko.co.uk/
Order Processing Times
If an order is placed by 1 PM, it will be dispatched the same day. Orders received after 1 PM will be dispatched the next working day.
Shipping Method
– Shipping Method: DPD NEXT DAY DELIVERY
Delivery Estimates
DPD aims to deliver within one working day. Please note that delivery delays can occasionally occur.
Free Shipping
Shipping is free of charge for orders above £50.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number(s). The tracking number(s) will be active within 24 hours.
Customs, Duties, and Taxes
Desko is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
Damages
While Desko strives to ensure the safe delivery of your order, we understand that unforeseen circumstances may occur during transit. If you receive your order damaged, please follow the steps below:
1. Contact us: If your order arrives damaged or lost, please contact us immediately to file a claim.
2. Save Packaging Materials: It’s essential to save all packaging materials and damaged goods before filing a claim. This helps in providing evidence and expedites the claims process.
3. Desko’s Liability: Desko takes responsibility for all damages that occur during transit. We prioritize customer satisfaction and aim to resolve any issues promptly.
4. Contact Us: For further assistance or inquiries regarding damaged orders, please reach out to us via phone at 01733300518 or email us at info@desko.co.uk. Our dedicated team is here to help you through the process and ensure a satisfactory resolution.
Contact Us
If you have any questions about this Shipping Policy, you can contact us:
– By visiting(https://desko.co.uk/contact-us) on our website
– By sending us an email at info@desko.co.uk